With such risks out there, enterprises should be doing everything in their power to protect their employees and data. When the resources of a hostile nation-state are stacked against you, you can't afford to miss out on easy victories.
Cue the recent controversy with WhatsApp, a messaging platform that Facebook owns. It started bleeding customers when it began sharing data with its parent company. With data privacy an ever-present concern, enterprises should shy away from using apps that allow data to be shared with any outside party.
If the thought of sharing company data with one of the biggest data-harvesters in the world scares you, it should. With its pioneering of end-to-end (E2E) encryption on standard text messages, WhatsApp quickly built up a huge customer base among people concerned about their privacy with Facebook messenger and notoriously insecure SMS messaging.
That customer base is quickly leaving as WhatsApp becomes that which it swore to destroy, requiring users to consent to share their data with Facebook. Suddenly, there's no real reason to keep using WhatsApp, so users are flocking to alternatives like Signal or Telegram.
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As more people join these secure messaging apps, they’re becoming a viable alternative for other users. A messaging app is only as good as its customer base, after all. If you can't find a user on it, why use it? But are these apps suitable for widespread enterprise use?
Truthfully, Signal is a pretty bare-bones app without a lot of features, and it can be clunky to use. Many believe it’s primarily useful for messaging, but enterprises need more robust features from an internal-communication app. Additionally, privacy advocates have their concerns because it requires a phone number to be associated with the account.
Additionally, any contacts that are already using the app get a notification when one of their contacts signs up for Signal, which strikes many as a privacy issue. Enterprises simply can’t afford to have this type of unsecured platform as part of their communications.